Customer Support Agents

Building agents that handle customer inquiries and issues

Customer support agents answer questions, troubleshoot issues, and help users - 24/7.

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Quick Start

from praisonaiagents import Agent

# Customer support agent
support = Agent(
    name="SupportBot",
    instructions="""You are a helpful customer support agent.

- Greet customers warmly
- Understand their issue fully
- Provide clear solutions
- Be patient and empathetic""",
    memory=True  # Remember conversation
)

support.start("I can't log into my account")

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With Knowledge Base

from praisonaiagents import Agent

# Support agent with FAQ knowledge
support = Agent(
    name="SupportBot",
    instructions="Answer questions using the FAQ documentation",
    knowledge=["faq.pdf", "policies.txt"],  # Your docs
    memory=True
)

support.start("How do I cancel my subscription?")

Add your FAQ documents with knowledge=["file.pdf"] for accurate answers.

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Support Types

FAQ Bot

Answer common questions

Troubleshooting

Diagnose and fix issues

Ticket Creation

Gather info for tickets

Escalation

Route complex issues

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Complete Example

from praisonaiagents import Agent

# Full-featured support agent
support_agent = Agent(
    name="SupportAgent",
    instructions="""You are a customer support agent for a software company.

When helping customers:
1. Greet them warmly
2. Understand their issue completely
3. Provide step-by-step solutions
4. Be patient and empathetic
5. Offer to escalate if needed

Our product features:
- Task management
- Calendar scheduling
- Team collaboration""",
    knowledge=["faq.pdf"],  # Your FAQ docs
    memory=True  # Remember conversation
)

# Handle customer inquiry
support_agent.start("I'm having trouble syncing my calendar")
support_agent.start("I'm using the iPhone app version 3.2")
support_agent.start("That worked! Thank you!")

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Troubleshooting Agent

from praisonaiagents import Agent

troubleshooter = Agent(
    name="TechSupport",
    instructions="""You troubleshoot technical issues.

Process:
1. Ask clarifying questions
2. Identify likely causes
3. Provide step-by-step fixes
4. Start with simplest solutions
5. Escalate if unresolved"""
)

troubleshooter.start("The app keeps crashing on my iPhone")

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Support Team

from praisonaiagents import Agent, AgentTeam

# Tier 1: Basic questions
tier1 = Agent(
    name="Tier1Support",
    instructions="Handle basic questions and FAQs",
    knowledge=["faq.pdf"]
)

# Tier 2: Technical issues
tier2 = Agent(
    name="TechSupport",
    instructions="Handle technical troubleshooting"
)

# Escalation manager
manager = Agent(
    name="SupportManager",
    instructions="Route issues to appropriate tier"
)

team = AgentTeam(
    agents=[manager, tier1, tier2],
    process="hierarchical"
)

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Best Practices

Add Knowledge Base

Include FAQs and documentation for accurate answers

Enable Memory

Use memory=True for multi-turn conversations

Be Empathetic

Include empathy in instructions

Clear Escalation

Define when to escalate to humans

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Next: Personal Assistant Agents

Learn how to build agents that help with personal tasks.